Thursday, November 20, 2008

MS Rep: they fed us to the lions


More than a week ago, GamingConfidential reported that a Microsoft customer service representative foresaw an outbreak of the Red Ring of Death (RROD) issue once the New Xbox Experience becomes available. While most scoffed at the idea, the prediction held true and MS service lines are white hot with calls from angry customers.

"I hate what the company did this year," says the rep. "They released the New Xbox Experience a few days after the extended warranty period ended for most users and it's tough to explain that to raging callers. How do you say that MS just screwed them all?"

He adds "our bosses really fed us to the lions this time. We're getting everything from crying kids to death threats from angry adults. It's an orgy, I tell ya."

The rep ended the short chat by lamenting how Xbox 360 owners are blaming the update for even the most far-fetched issues. An example, he says, is a call from a 32-year old man claiming that his house's power went out after updating.

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44 comments:

Sy said...

Of course the update killed consoles. Anyone with half a brain could see that one coming. Remember the last time the GPU was updated? Same thing happened.

ddffd said...

Way to spread FUD.
Your Xbox 360 warranty is extended every time you get a replaced console. I am a super casual gamer and had my launch Xbox 360 RRoD this summer. It was no big deal, and customer service was great. The replacement arrived in less than a week and I even got some free arcade games and Xbox Live coupons.

Downloading software cannot cause your system to instantly overheat and RRoD. If anything it’s the 4 rings of light which means a display cord issue.

If their console is a launch console and it hasn’t RRoD’ed in 3 years then I see nothing wrong with their warranty expiring (its got to some time)

ddffd said...

Another possible explaination:

Xbox360 is exploitable on a very old firmware version. Exploitable as in "homebrew enabled". MS found out, they included some special procedure in the update which blows a special fuse on the motherboard (e-fuse).

People with older 360's found a way to keep the fuse in-tact (by removing a particular resistor from the MB).

It seems that if you have the resistor removed while installing the nXe - it bricks giving you an E80 error.

In other words: the problem of bricking can only get to you if you do some really hardcore modding on purpose.

The NXE update is the first which actually
checked if an eFuse got blown during the
update. People with R6T3 removed will
get an error that way.

Check xboxhacker's forums for more
accurate info.

Unknown said...

This is such typical bullshit. Who was the rep, have some balls man, if you are going to spew crap like this then stand up and be counted, otherwise its just another jealous WEEE retard or PS3 jerkwad.

Long Live the 360
To hell with the rest

Squattingdog said...

rekster, You're an utter moron. Why the hell would I tell you the name of the rep? he'd lose his job. Under which rock in Nebraska do you live in?

v cole said...

Hey now. No need to get personal. I live in Nebraska and even I recognize that is being a toolbox.

DisBelief said...

I have an non-modified Xbox 360 purchased August, 2007. I'm a casual gamer and I've never had any problems with the system. I didn't hear any of the rumors about the update, and it's been so long since I've played that I didn't even know the update was this big. It started freezing up after the update, then when I tried it today it went to the RRoD. Yes, an update can brick your Xbox--just because it doesn't happen to yours doesn't mean it can't happen.

Squattingdog said...

All apologies to you, John. I was just thinking of a state far enough from where I live. No offense meant. I'll take that comnment down.

Unknown said...

DisBelief.
After 2 red rings I have a feeling that the "older" models last about 1 year to 1.5 years.

So your box probably would've died anyways.

Mine died last month.
And it had nothing to do with an update.

Unknown said...

ddffd:

The Xbox 360 has a built-in operating system just like all computers. RRoD occurs whenever the system experiences a critical failure, and these are not limited to hardware failures.

The 360 is a great system, but I think it's dumb that all of you - who are quite obviously complete Xbox fanboys - are bashing the article just because it features RRoD. Anyone who isn't a fanboy knows the 360 has a horrendous failure rate.

Kushan said...

Ummm I call either "Bullshit" or "FUD", take your pick.

The NXE update was released on November 19th, 2008. The xbox 360 was only available from November 22, 2005. If anything, you should give Microsoft credit for releasing the update a few days before their 3 year warranty expired so if your console DID break, you could still get it fixed for free. Why spin stuff like this? What good does it do? Yeah the original consoles have problems, by all means slam Microsoft for them, but blatantly using half-truths and silly accusations is just pathetic. Every time there's a major system update, expect a few to break, it happens on the PS3 and Wii as well.

Anonymous said...

Kushan, you deserve a cookie. Also with each 360 console RROD'd doesn't your warranty extend to another 3 years?

Fab's Book Spot said...

It killed mine and still not able to get someone to look at it.

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