Thursday, November 20, 2008

MS Rep: they fed us to the lions

More than a week ago, GamingConfidential reported that a Microsoft customer service representative foresaw an outbreak of the Red Ring of Death (RROD) issue once the New Xbox Experience becomes available. While most scoffed at the idea, the prediction held true and MS service lines are white hot with calls from angry customers.

"I hate what the company did this year," says the rep. "They released the New Xbox Experience a few days after the extended warranty period ended for most users and it's tough to explain that to raging callers. How do you say that MS just screwed them all?"

He adds "our bosses really fed us to the lions this time. We're getting everything from crying kids to death threats from angry adults. It's an orgy, I tell ya."

The rep ended the short chat by lamenting how Xbox 360 owners are blaming the update for even the most far-fetched issues. An example, he says, is a call from a 32-year old man claiming that his house's power went out after updating.

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Monday, November 10, 2008

MS Rep: Fall update will be big trouble

A trusted source working as a customer service rep for Microsoft has revealed that there will be some bad drama when the Xbox 360's Fall update hits on November 19th. He says the update could bring the dreaded "three red lights of death" issue roaring back to life.

The rep said that there has always been an influx of calls from owners of bricked Xbox 360s after every major Xbox 360 software update. Most of the complaints come from owners of launch consoles.

"The slick move by Microsoft here is that it's releasing the update on the 19th, just a couple of days after the extended warranty period for launch Xbox 360s end. The owners of these units are headed for some pretty tense times in the weeks to come,"" he said.

He adds "Our department is bracing itself from irrate callers after the update is released. I'm bringing some aspirin to work this holiday season," he adds.

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